Terms & Conditions


All prices are strictly Nett and may be subject to alteration without prior notice. All goods will be invoiced at the prices ruling at the time the order was received.


Normally we would expect to dispatch all small orders orders the same day. Deskkeys.biz Ltd endeavours to deliver orders of 50 locker keys or less within 5 to 7 days. Deliveries are charged as Deskkeys.biz Ltd advertised carriage prices. Deskkeys.biz strives to maintain any dates given, but accepts no liability for failure to deliver by the agreed time. Delivery dates are given in good faith.

Special Orders

Orders that are specially ordered from the manufacturer on behalf of a client may not be cancelled once we have ordered the required articles. Original manufacturer's key blanks, codes and locking parts are used wherever possible. Deskkeys.biz Ltd reserves the right to substitute best quality European parts where appropriate (e.g. where stocks no longer exist in the UK or where imports are involved).


The vast majority of keys are cut to customer`s requirements and therefore we are generally unable to accept the return of keys that have been incorrectly ordered. In the rare cases that we will accept return of mis-ordered keys or locks, we will levy a 20% handling fee.


Orders may be cancelled in writing, without cost, before they have been prepared and invoiced. If the order has been prepared and invoiced then cancelled orders will be treated as "returned goods".


All claims for incorrect supply or shortages must be made in writing within ten days of invoice.

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